Uber vs. Yellow Cabs in New York City: What's the Difference? (2024)

Uber has something called surge pricing, which refers to the higher fares it imposes during times of high rider demand. Surge pricing can take effect during rush hour, during a natural disaster, or during a random spike of requests on a Saturday afternoon. Uber claims these price increases are meant to encourage more Uber drivers to get out on the road, and that prices revert to normal when supply and demand even out—capitalism at its finest. The Uber app notifies users of surge pricing when they request a ride.

Uber used to offer a $60 flat rate between Manhattan and JFK but dropped that option. Rates are now calculated based on time and distance.

Taxis do not have surge pricing, but riders might have to wait longer when demand exceeds supply. Taxis do, however, add a $1.00 surcharge in the evening (8:00 p.m. to 6:00 a.m.) and a $2.50 surcharge during rush hour (4:00 p.m. to 8:00 p.m.), Monday through Friday.

If Uber’s surge pricing is in effect, you will probably pay a lot less by taking a cab, if you can get one. Surge pricing will at least double your usual fare, and Uber has reported charging customers as much as $39 per mile. A New York City councilman introduced a bill in January 2015 proposing to limit surge pricing to twice the usual rate.

Yellow cabs have regulated fares to and from the Newark International and John F. Kennedy International airports. For trips between Newark International Airport and New York City, the price is the regular metered fare, plus a $20 surcharge, plus tolls. For trips between John F. Kennedy International Airport and Manhattan, it is a flat fare of $70 plus tolls. The regular metered fare applies to all trips to and from LaGuardia International Airport.

Payments and Tipping

Before you can call an Uber, you must download the app onto your smartphone and register acredit card or PayPalaccountto your Uber account. Uber automatically charges your account at the end of the ride. When you take a cab, you can pay with cash, credit card, or a payment app on your phone, like Apple Pay.

Tipping is different with each service, too. Uber allows riders to tip their driver through the app after they have rated their ride, once complete. You have 30 days to add a tip once your ride is complete.

NYC cab drivers are required to accept MasterCard, Visa, Discover, and American Express credit cards and MasterCard and Visa debit cards with no minimum fare requirement. Passengers pay for rides by swiping their card through a card reader and can see the transaction details on a monitor in the back seat. Passengers must sign for card transactions over $25. Uber's receipts are emailed to the passenger and available through the app.

Tipping is customary for cab rides. You can add the tip to your credit card or pay it in cash. Most riders who pay by credit card tip 20%, which might have something to do with the automatic tip options offered by the credit card machine: 20%, 25%, and 30%. You can always calculate your own tip or decline to tip altogether for bad service.

Vehicle Types

Uber’s vehicles range from standard consumer cars like Honda Accords in the UberX class to upscale vehicles like all-black Cadillac Escalades under UberXL. Uber policy is that all cars must be no more than 16 years old and must be easy to enter and exit and a four-door (so no pickup trucks or compact cars).

Taxicabs hold either four or five passengers, depending on the vehicle model. There is an approved vehicle list for taxicabs. All taxis are painted yellow, except for taxis in boroughs other than Manhattan, which are green. If you want a fancier ride, you will need to call a traditional private car service or use Uber.

Customer Service

Since passengers request all Uber rides through the app, there is no waiting on the street and getting drenched trying to hail a ride in bad weather. Nor will you find yourself standing alone on an empty street late at night trying to catch a cab. The app lets users know when the driver has arrived, so passengers can wait indoors.

Uber actively seeks and reviews passenger feedback on drivers. After each ride, Uber asks the passenger to rate the driver through the app and add comments. Uber will stop using a driver who gets too many low ratings. Uber drivers also rate passengers, and passengers have to contact Uber or ask a driver to find out their scores. Some drivers avoid passengers with low scores. Uber may temporarily ban passengers for inappropriate or unsafe behavior and permanently refuse service to riders who have been aggressive, violent, or disrespectful.

What if you have a bad experience during your ride? The NYC Taxi and Limousine Commission posts a passenger bill of rights inside the cab that drivers and cab owners must adhere to. If you want to make a complaint, the NYC TLC directs passengers to call 311 or make the complaint online through this form.

To file a complaint about a bad taxi ride, the passenger should first get a receipt from the driver that shows the taxi’s unique four-character medallion number. You can also get the medallion number from the taxi’s license plate, roof, or inside the car on the back of the partition. You can then file a complaint online through the NYC Taxi and Limousine Commission website. If the driver pleads guilty, they will pay a fine and the case will be closed. If the driver pleads not guilty, there will be a hearing that requires you to give testimony by phone or in person.

What if you leave something in a cab? Again, you need the medallion number to report to the NYC Taxi and Limousine Commission for help tracking down your belongings. If you leave something in an Uber, you can open the Uber app and click on a link to your electronic receipt for the ride to find and contact the driver.

Uber vs. Yellow Cabs Example

It can be difficult to understand how these pricing structures work in real life, so here is an example of how it works with Uber. For a 5-mile, 10-minute trip going 25 miles per hour the entire way, uberX would cost $2.55 base fare plus $3.50 for the 10 minutes plus $10.75 for the mileage, for a total of $16.80. You can now add a tip on Uber if you choose.

But what about yellow cabs? The same 5-mile, 10-minute trip going 25 miles per hour, the entire way in a taxi would cost the base fare of $2.50 plus 25 units at $0.50 each, or $12.50, for a total of $15.00. It is customary to tip the driver 10% to 20%. This adds $3 to the cab fare, for a total of $18.

In this example, the cost of each ride is close. Which option is cheaper in other scenarios depends on traffic. When Sara Silverstein did the math for Business Insider, she found that taxis are cheaper in New York City when traffic is flowing at under 20 MPH. Uber is cheaper in other cases unless it is charging high-demand fares.

Editor’s note: This article was previously published with inaccurate and out-of-date information. In addition, it made false and insensitive characterizations of both taxi and Uber drivers that Investopedia does not stand by. We regret that we missed these issues when this article was recently updated, but we have since corrected it and we apologize for the remarks and the oversight.